Underoath launch three-part series of livestream concerts

Metalcore band Underoath are the latest artist to do something more involved with livestreaming. Underoath: Observatory is a series of three concerts, each of which will see the band playing one of their albums in full, from a venue in Florida. Tickets for each show cost $15, while a three-show ticket bundle is $45. However, each […]

Liam Payne set to launch ticketed livestreams on Veeps

Veeps! Another new livestreaming startup for artists? Actually, no, this one’s been around since 2017, and was founded by Benji and Joel Madden from rock band Good Charlotte. It’s a platform for ticketed livestreams, and the latest artist to sign up is a biggie: former One Direction star Liam Payne. He’s going to be launching […]

UK regulator raises fresh concerns over Viagogo/StubHub merger

British regulator the Competition and Markets Authority (CMA) has been investigating the merger of secondary ticketing firms Viagogo and StubHub. Its latest update on the investigation isn’t good news for those companies. The CMA says it is “concerned that the loss of competition brought about by the merger could result in customers who buy and resell tickets […]

StubHub president to leave as company announces more layoffs

Secondary ticketing company StubHub isn’t having a good 2020, by any stretch of the imagination. Not only has the live industry shut down in many countries, but the eBay subsidiary’s planned $4bn acquisition by Viagogo has yet to see the two companies actually merge, amid regulatory investigation. Given past controversies around Viagogo and secondary ticketing more […]

Tools. Lockdown Livestreaming

When lockdown started, artists around the world swiftly jumped onto platforms like Instagram and Twitch, in order to livestream from their homes. But, with social distancing restrictions in place for the foreseeable future, and no real sense of when live music could return, the idea that livestreams could help to partially offset the enormous losses […]

Yoop joins the ticketed-livestreaming platforms scramble

Forget Fortnite: 2020’s most intense battle royale might just be between all the livestreaming-video services promising to help musicians make back at least some of the revenues they’re losing from the concerts shutdown. The latest to join the fray is US startup Yoop, which has created an ‘eSpace’ that it describes as “a new immersive virtual venue designed […]

Beatstream Box Office adds tech for ticketed live-audio streams

Startups and services based on live music are having to pivot quickly (if, hopefully, temporarily) amid the Covid-19 pandemic. We wrote about ticketing app Dice’s launch of a livestreaming-focused Dice TV feature last week, and now fellow British startup Beatstream Box Office is making its own changes. The company’s main business is giving fans paid access to […]

Dice ticketing app adds livestreams with new Dice TV feature

We’ve already seen the biggest companies in the live music world, from Live Nation to Eventbrite, reveal some of their plans for cost reductions to help them get through the coronavirus crisis. What about smaller startups whose businesses are based on live music though? Ticketing app Dice is one of them, and this morning it has revealed part […]

Side Door expands to include ticketing for livestream concerts

There are plenty of ways for artists to perform concerts at home and livestream them during the current period of social distancing and self-isolation, but not quite so many ways to charge fans to watch. One recently-launched option is a startup called Side Door. Its core business is (or rather: will be, once the lockdown […]

StubHub is offering credit, not refunds, for cancelled events

The next big controversy around secondary ticketing has arrived, and it concerns whether buyers will get refunds for events that have been cancelled due to the coronavirus pandemic. If they bought through StubHub, the answer is now ‘no’ in the US and Canada – unless they were bought in areas where such refunds are legally required. […]

StubHub furloughs staff due to coronavirus impact

StubHub has become one of the first ticketing firms to confirm plans to ‘furlough’ staff (the term means to put staff on mandatory leave, often unpaid – it’s not clear whether that applies here – as a temporary measure). “Given the impact of the coronavirus on the live-events industry, we have made the difficult but responsible decision […]

Tools. Audience Republic: Sell more tickets for your event

Audience Republic was established in 2016, three years after founder and CEO Jared Kristensen had lost $20k at a low-selling event he had put on. After three more years of organising various events, he realised that he was missing an effective solution that would help sell tickets.  The company now has offices in London, Los […]

Eventbrite tears up its financial predictions for 2020

Ticketing firm Eventbrite has withdrawn its business outlook – the predictions for revenues, profits etc that public companies provide to analysts – in the light of the coronavirus-fuelled uncertainty around the live entertainment business. CEO Julia Hartz described the situation as “unprecedented”. “The year started off strong across the board and we are now seeing a […]

Ticketmaster expands in Asia with acquisition of Tixcraft

A photo of a BTS stadium gig in Taiwan accompanies the latest announcement from Ticketmaster, signifying its ambitions in Asia. The company has acquired Taiwanese ticketing company Tixcraft, while also launching a Ticketmaster Singapore operation. “We have established two great bases with talented teams to support the bourgeoning live entertainment scene in Asia,” said Ticketmaster International […]

UK watchdog threatens StubHub with court action over website

The UK’s Competition and Markets Authority (CMA) has long been a thorn in the side of secondary ticketing firm Viagogo. Now it’s also training its sights on StubHub, the company that Viagogo is in the process of buying for $4.05bn. The CMA has told StubHub that it may face court action unless it makes some key changes to […]

TicketSwap hires FastForward founder Chris Carey

Dutch secondary-ticketing firm TicketSwap has hired former EMI/Universal Music insight director Chris Carey as its new head of international marketing. The company aims to make secondary ticketing “fairer, safer and more transparent” at a time when the biggest firm in the secondary world, Viagogo, is under sustained attack from the music industry and regulators alike. […]

YouTube Music extends free trial and expands ticketing to UK

Christmas is coming, and Music Ally’s list of cheap music-streaming subscription promotions is getting fat. YouTube is the latest in to the festive fray, with a ‘Cyber Week’ offer in the US of an extended three-month free trial of its YouTube Premium tier, rather than the usual one month of free access. That includes YouTube […]

TikTok moves into ticketing – in Thailand for now

TikTok is testing a new music-related feature in Thailand: selling tickets. The company is partnering with several local companies, including BEC Tero (which promotes concerts, owns a record label and produces films and TV shows); Neon Festivals; ticketing firm Ticketmelon; and cinema chain Major Cineplex. For now, TikTok will be selling tickets for 500 films […]

Tegan and Sara battle touts with ‘rush seating’ at their gigs

Tegan and Sara are excellent, so news of them playing to a half-empty venue is disheartening. But doubly so because it wasn’t the result of poor ticket sales: according to Billboard, the sparsely-attended gig on 30 September in San Diego was because touts had snaffled most of the tickets. The duo have fought back, however, by […]

The Chainsmokers co-found blockchain-ticketing startup Yellowheart

If you ever want to feel sympathy for the challenges that music/tech journalists face, read our 2018 report that included an ‘A to Z of Blockchain Music Startups’ and see our valiant efforts to find different ways of writing ‘X is a blockchain ticketing startup promising to beat touting and enable tickets to be transferred legally’. There […]

Primavera Sound goes ticketless as Dice expands to Spain

Spanish live firm Primavera Sound is going to take its events ticketless, including its flagship festival in Barcelona. The company is doing it via an exclusive multi-year partnership with ticketing startup Dice, which will be powering mobile tickets for the company’s events. Dice reckons this will make Primavera Sound in Barcelona the world’s ‘biggest mobile-only […]

Ticketing exchange Lyte announces a $15m funding round

Here’s a new buzzphrase for the live-music industry: ‘post-primary ticketing’. What’s that? According to ticketing firm Lyte, it’s “private label ticketing services offered to fans by the most iconic sports and entertainment brands… a platform that addresses the customer needs ignored by the traditional secondary market, and it does so in a way that is […]

Ticketing startup Dice expands to Italy, with FKA twigs

It’s been a while since we’ve checked in with ticketing startup Dice – in March, when the company launched in the US. Now it’s expanding again, this time to Italy. Dice’s app is now live there, complete with an exclusive deal to sell tickets for FKA Twigs’ next Milan concert in November. Dice also says […]

UK’s CMA suspends plans for court action against Viagogo

British regulator the Competition and Markets Authority (CMA) has been harrying secondary-ticketing firm Viagogo for some time now over how it presents tickets to its customers. In July, the CMA announced plans to move forward with legal proceedings against Viagogo for contempt of court, claiming that it had failed to comply with a court order mandating changes. […]

Ticketing service TickPick raises $40m funding round

TickPick started life in 2011 as a secondary ticketing website, but has since expanded into primary ticketing too, working directly with festivals, sporting bodies and other entertainment events in the US. Now the company has raised its first ever round of institutional funding, and it’s a biggish one: $40m from investment firm PWP Growth Equity. […]

UK regulator pursues Viagogo for contempt of court

Secondary ticketing firm Viagogo has been under fire in the UK for some time from politicians, regulators and anti-touting campaigners alike. The latest development sees the UK’s Competition and Markets Authority (CMA) announcing plans to move forward with legal proceedings for contempt of court against Viagogo, claiming that the company has failed to comply with a court […]

YouTube adds more ticketing features through AXS partnership

YouTube continues to build up the concert-ticketing features within its service. The latest example is a partnership with ticketing firm AXS, focused on the US. “Fans watching videos from YouTube Official Artist Channels will now see listings from AXS events included on the video page,” explained YouTube. “Taking the jump to the live experience is easier than […]

Ticketmaster launches ‘SafeTix’ feature for digital tickets

Ticketmaster has unveiled a new feature for its digital-ticketing technology, called SafeTix. It’s about tying every ticket to the buyer’s smartphone via “an encrypted barcode that automatically refreshes every few seconds”, as well as NFC technology (if supported by their phone) that means they can ‘tap in’ when entering venues. “For fans, SafeTix will provide the […]

Japanese white-label ticketing startup Zaiko raises funding

There’s a new startup hoping to make an impact on the Japanese concert-ticketing market. Zaiko has just raised its first round of seed funding according to IQ, and is rolling out its white-label service, which will help promoters, venues and artists to sell tickets directly to fans. The funding came from investors including VC firm North Base Media […]

European Parliament backs continent-wide ticket-bot ban

Sorry, make that *three* pieces of new legislation in Europe that have implications for the music industry. Alongside the new copyright directive and new platform-to-business regulations, there’s also a crackdown afoot on ticket-buying bots. Yesterday, members of the European Parliament (MEPs) voted to outlaw the use of bots to get around maximum-limits on buying tickets, […]

Secondary-ticketing firm Viagogo faces more UK legal action

Earlier this year, the UK’s Competition and Markets Authority (CMA) set a deadline for secondary-ticketing sites to improve the information they provided about tickets listed for resale. Most complied, but Viagogo has been under scrutiny on this point: on 24 January, the CMA raised concerns and told the company to “make any necessary changes without […]

eBay launches ‘strategic review’ that includes StubHub

Ticketmaster recently shut down its secondary-ticketing websites GetMeIn and Seatwave in Europe last year, shifting the option for fans to resell tickets to its own platform instead. Now could eBay be getting rid of its secondary-ticketing division StubHub? It’s possible, albeit with a sale an option rather than a shutdown. eBay has announced “a strategic review” […]

Ticketing app Dice launches in the US – in LA and New York

British ticketing app Dice has been expanding in Europe for some time, but now it’s targeting the biggest music market of all: the US. The app is now available in the US with a roster of concerts initially in Los Angeles and New York, including exclusive partnerships with a selection of venues. The launch isn’t […]

Viagogo ‘compliant’ with new UK rules on secondary ticketing

Last Thursday (17 January) was the deadline set by the UK’s competition watchdog the Competition & Markets Authority (CMA) for secondary-ticketing sites to change the way they listed tickets offered for resale. New rules included the requirement to show what seat in a venue a ticket is for, as well as the identity of the seller […]

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